Contact Us

We're always happy to help! Whether you have a question about an order, a product, or a custom request, we'd love to hear from you.

Customer Support

Email: candlesheavenshop@gmail.com

Business Hours:

• Monday – Friday: 9:00 AM – 5:00 PM (EST)
• Saturday: 10:00 AM – 2:00 PM (EST)
• Sunday & Holidays: Closed

We aim to respond to all inquiries within 24–48 business hours.

Order Support

Please include the following when contacting us about an order:

• Your order number
• Your full name
• A brief description of your question or concern

This helps us assist you as quickly as possible.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include:

• Your order number
• Photos of the item(s)
• Photos of the shipping packaging

We'll review your request and work with you to find a solution.

Follow Us

Instagram : candle_heavenshop

Tiktok : @candlleheavenshop

Stay connected for new candle collections, promotions, and behind-the-scenes updates on our social media channels.

Thank you for supporting our handmade candle business. We truly appreciate your support!