Shipping Policy

Effective Date: 21 july, 2026

Thank you for shopping with us! Every candle is handcrafted with care, and we appreciate your patience while we prepare your order.

Processing Time

• All orders are processed within 1–3 business days.
• During holidays, product launches, or busy seasons, processing may take a little longer.
• Orders are not processed or shipped on weekends or public holidays.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• Canada: 2–7 business days
• United States: 5–10 business days
• International: 7–21 business days

Please note that delivery times are estimates and may vary depending on the shipping carrier and destination.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Shipping Delays

We are not responsible for delays caused by weather, customs, carrier issues, holidays, or other circumstances beyond our control.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase.

If an incorrect address is provided:

• We are not responsible for lost or delayed packages.
• If the order is returned to us, additional shipping charges may apply to resend your package.

Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number
• Photos of the damaged item(s)
• Photos of the shipping box and packaging

We'll review your claim and work with you to provide a suitable resolution.

If your package appears to be lost, please contact the shipping carrier first. If you still need assistance, we're happy to help investigate.

Customs & Import Fees

International customers are responsible for any customs duties, taxes, or import fees required by their country. These charges are not included in the purchase price or shipping cost.

Contact Us

If you have any questions about your order or shipping, please contact us. We're always happy to help and will do our best to ensure your order arrives safely.